Hacked Day Two
I may have to go back to playing poker.
I talked to an account manager yesterday and they said there is no voice line for compromised accounts. You can not call and talk to someone even if you want to. There also is no clear place to email for this issue. I was told two places to email about my compromised World of Warcraft account and have only received one email in response asking for additional information. Hopefully this will get things moving.
On a side note it is kind of funny that I have to deal with a support person named Nefearius or something. Probably some faggot dwarf butt fucking Warlock or something. I mean I enjoy the immersive aspect of Warcraft but when my account gets hacked I want to talk to a fucking person not some pimply faced geek hiding behind his GM account. Fucktards.
I was disappointed to be told it could take 2 weeks to a month or more to get things settled. We will have to see how quickly it really gets resolved. Meanwhile I have no access to my account and yet they continue to bill me. Yay! So I asked if I would be billed for the time I lost on my account and they said "sure why not, It is your own fault your account got compromised". They then said I downloaded a bad add-on that stole my data or something. Now I will not dispute this yet however I mentioned that I only download from Blizzard approved sites. I was then told that Blizzard does not approve any Add-on. I could have sworn there was a Blizzard page that had approved add-on's and where to download them. I can not find it right now though. However providing a whole way to modify the gaming system then saying its your own fault for using it is pretty fucked up.
So anyway I took some of the suggestions here. I ran three scanners against my entire system. McAffee which I have running all the time. Spybot Search and Destroy and Ad Aware. Neither one picked up any generic loggers. I also checked running processes and did not see anything weird. I fired up WoW and saw no weird processes added to my list.
The final step I will be taking is to remove all Add-on's and reinstall them. You really will not be allowed to raid with people without a minimum of Ogre and Vent. So not having any add-on's is not an option. If Blizzard says it is then they are fucking crazy. I would like to see them get invited to raid Kara without Ogre. Fucking pull aggro off the tank all the time and see how fast you get booted.
I am not sure what else I should try to look for. I am pretty sure there is no keylogger. Not 100 percent but I used the top removal tools available and they found nothing. I also have a firewall that blocks incoming traffic. So I am left with brute force hack against the WoW servers or I fucked up somewhere and somehow gave out my password. All of this is very strange.
As someone who takes security seriously and knows a little about it I am baffled and a little obsessed to figure out what the fuck went wrong. Ah well. I will keep you posted and let you know if Blizzard does right by me. If not there is always Warhammer.